Searchwells Privacy Notice

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Searchwells Limited (“Searchwells,” “we,” “us”) is committed to protecting your privacy. This Privacy Notice outlines how we collect, use, and protect personal data from clients, prospective clients, website visitors, and business partners in accordance with UK GDPR and the Data Protection Act.

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1. Data We Collect
 

• Identity & Contact Data: Name, contact details, verification documents (including KYC checks), and information about connected individuals provided to us.
   

• Service & Property Data: Property preferences, transaction details, and instructions needed to fulfill our services.
   

• Financial Data: Payment details and billing information.
   

• Communications: Records of correspondence via email, phone, or online forms.
   

• Technical & Usage Data: IP addresses, browser types, operating systems, device data, cookie details, and marketing preferences.
   

2. How We Use Your Data & Lawful Bases. We process your personal information under the following legal bases:
 

• Contractual Necessity: Delivering requested services, facilitating property purchases or rentals, obtaining insurance quotes, and engaging third-party suppliers.
   

• Legal Compliance: Conducting mandatory Know Your Customer (KYC) checks, complying with anti-money laundering regulations, and fulfilling tax or reporting obligations.
   

• Legitimate Interests: Managing client accounts, processing payments, improving services, protecting network security, preventing fraud, and conducting relevant marketing.
   

Note: Special category data is processed only with your explicit consent or where publicly disclosed by you. Criminal conviction data is processed strictly for legal compliance and KYC checks.
 

3. Data Sharing. We may share your information with trusted third parties where necessary, including:
 

• Professional advisors, lawyers, surveyors, and referring intermediaries.
   

• Property owners, landlords, or their authorized representatives.
   

• IT, administrative, compliance, accounting, and platform service providers.
   

• Regulatory, legal, or law enforcement bodies when required by law.
   

• Social media platforms (such as LinkedIn) when you interact directly with our accounts.
   

4. Security & Retention

We implement strict technical measures, including encryption, and follow internal security protocols to safeguard your personal data.
 

We retain personal data only for as long as required to fulfill the purposes for which it was collected. By law, financial and customer transaction records must be kept for six years after your relationship with Searchwells ends.
 

5. Your Rights & Marketing

Under data protection law, you have the right to access, correct, restrict, or request the erasure of your personal data, or to withdraw consent where applicable.

To exercise these rights, please submit a written request using our website contact details. Learn more about your data rights at the Information Commissioner’s Office.
 

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. We do not sell or rent personal data to third parties.